Refund policy
Every item we sell is personalized and made just for you, so we handle returns a little differently from a regular store. Here's exactly what we do.
If something is wrong on our side, we fix it
If your item arrives damaged, defective, misprinted, or isn't what you ordered, we'll reprint it or refund you, at no cost to you.
- Email info@printscreations.com within 14 days of delivery.
- Include your order number and a clear photo of the problem.
- In most cases you don't need to send the item back.
What we can't take back
Because personalized items can't be resold, we can't accept returns or exchanges for:
- a change of mind;
- a size or colour chosen by mistake (please check the size guide before ordering);
- errors in your own design, such as spelling, wording, or a low-quality image you chose to use after the designer's print-quality warning.
Small differences between screen colours and printed colours are normal and aren't considered defects.
Changes and cancellations
Need to change or cancel your order? Email us as soon as possible. We can change or cancel it for a full refund until we start printing it. Once production has started, the order can't be cancelled.
Refunds
Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.
Questions?
Write to us at info@printscreations.com. We're a small Montréal shop and we answer every message, usually within one business day.